FAQs


What is the cost for shipping?

All orders are shipped with tracking numbers, we use Canada post for all shipping needs.

All orders above $75 qualify for FREE SHIPPING, which means you will not need to pay for shipping. Otherwise, our standard shipping rate applies.

If you come across an item that is listed as FREE you will only need to pay for the shipping cost to your address. 

If your purchase is a mix of FREE and regular priced items, you will be responsible for the priced items and shipping costs.

For U.S. residents click HERE for more on shipping costs.

How am I able to check the status of my order?

You are able to track your order status in real time by checking the shipping confirmation email sent when order was shipped out. You can also contact us here if you have any questions.

After an order has been placed, you should be receiving your order within 1-2 weeks. With covid-19 in effect, this process may be delayed even longer. If your order has taken longer than 3 weeks, feel free to contact us and we will do our best to help track your package.

Do you ship products internationally?

Evolve Within does not ship internationally, due to the fact of the products being hand crafted, we cannot guarantee the quality of product when it comes to shipping internationally.

Why was I charged X.XX in my currency and $XX.XX appears on my invoice?

Our website can only process orders in CAD, even if the currency may be displayed based on where you are shopping from. 

How secure is my personal information?

Evolve Within adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer) 256-bit encryption technology, which is widely used on the internet for processing payments (This is the same technology used by large banks to keep your information secure).

Also, our website is McAfee Secure Certified. This certification is only earned after rigorous testing has revealed that there are no malware or malicious links and no phishing on the website. It also validates that the SSL Certificate on this website is valid.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

This site wouldn't be here if it wasn't for all of you and I thank you for your support towards helping me, help others. If you feel inspired to send an offering towards the "I Am Not My Story" program, click the link "Help Support Our Website" below.

With Love & Blessings, Jacqueline B